Refund Policy
1. Refunds
Charges for Wisayo paid plans are non-refundable, except where required by law. This includes:
- Subscription payments already processed
- Partial billing periods
- Unused service time
If you believe a charge was made in error or you qualify for a refund under applicable law, contact us at billing@wisayo.com with your order reference, if one exists, and we will review your request.
2. Cancellation
You can cancel your paid subscription at any time through your account settings or by contacting support at support@wisayo.com.
Effect of cancellation:
- Stops all future recurring charges
- Does not refund the current billing period
- Your account downgrades to the Free plan after the current paid period ends
- All your data remains accessible on your device
Example: If you cancel mid-cycle on a monthly plan, you retain access until the end of that month, then revert to Free. No refund is issued for the remaining days.
3. Plan Changes
Upgrades:
- Take effect immediately
- Billing adjustments are handled by Dodo and may be charged immediately or prorated for the time remaining
- You will receive a receipt from Dodo showing the adjustment
Downgrades:
- Take effect at the start of your next billing cycle
- No refund or credit is issued for the current period
- Your plan features remain active until renewal
4. Price Changes
We may adjust pricing for Wisayo paid plans at any time.
Notice & Effect:
- You will receive email notice at least 30 days before any price increase
- The new price applies to your next billing renewal, not your current period
- If you do not accept the new price, you can downgrade or cancel before renewal takes effect (see Cancellation above)
5. Billing & Payment
Payments are processed by Dodo, our payment processor. See our Terms of Service for details.
- Dodo handles recurring billing, invoicing, and tax calculation
- You will receive receipts and invoices from Dodo at the email on file
- Payment method issues, such as a declined card, are managed by Dodo; update your payment method in account settings if billing fails
6. Free Plan
The Free plan has no charges and can be used indefinitely. Canceling a paid subscription downgrades you to Free; it does not delete your account or data.
Questions? Contact billing@wisayo.com for refund or billing inquiries.