Wisayo Refund Policy
1. Refund position
Charges for Wisayo paid services are non-refundable, except where applicable law requires otherwise. This includes processed subscription payments, partial billing periods, unused service time, add-ons, and prepaid wallet funds to the extent allowed by law.
Wisayo does not provide a self-service refund issuance feature. If you believe a charge is erroneous or a refund is legally required, email billing@wisayo.com with the Dodo order reference. Review of a request does not guarantee a refund.
2. Cancellation
You can use Cancel subscription in account settings or contact support. Once your cancellation is confirmed, no further renewals are charged, and you keep paid access until the end of the current billing period. Until then, you can usually undo the cancellation by choosing Keep subscription active.
Cancellation does not refund the current billing period and does not delete the Wisayo account, local vault, or encrypted continuity data. Paid access ends at the end of that period, unless you have another active paid plan.
3. Plan changes and failed-subscription replacement
When you change plans, the confirmation screen and checkout show the exact charge before you pay. Downgrading never adds a hidden charge.
If a monthly payment fails and you want to switch to a different monthly plan, the failed subscription must first be fully cancelled by our payment provider. Your new plan then starts a new full-price billing period, with no trial or proration. If the failed subscription’s status isn’t clear yet, the change stays under review until it is, so you’re never charged twice.
4. When a refund is issued
If a refund is issued through our payment provider, your access is updated to match:
- A full refund of an Intro Pass ends that Intro Pass. A paid subscription you started afterwards isn’t affected.
- A full refund of a Booster removes that Booster.
- A full refund of a subscription cancels that subscription, and its paid access then ends.
- A partial refund doesn’t change your access.
- If a refund fails, your access stays as it was.
5. Payment failure and data
Your account, local encrypted vault, Key Person profiles and encrypted backup all remain intact. Paid service resumes once your payment goes through, or when you buy another paid plan.
6. Contact
For billing questions, email billing@wisayo.com. Dodo's buyer terms also apply to provider payment and dispute processing.