Common Questions

Wisayo helps with:

- Personalized guidance for relationships and decision-making

- A private AI-powered advisor that analyzes your patterns, emotional dynamics, and situation—available 24/7

- A daily wellness tool to help you understand yourself and others better

How it works:

Wisayo helps you prepare for important moments and navigate relationships with clarity through actionable guidance. Your private AI advisor analyzes your profile and situation, then provides practical recommendations for reflection and decision support.

Important boundaries:

- Guidance is educational and for personal reflection

- It does not guarantee specific outcomes or results

- It is not a substitute for therapy or professional mental health care

- For serious mental health, medical, legal, or financial needs, contact a qualified professional

We have something better than a trial. Our Free plan has no expiration date - keep it forever, and upgrade or cancel whenever you want. No risk, no pressure.

Wisayo is built on extensive analysis of emotional dynamics, decision patterns, and relationship factors. Our AI engine, Nexi-gAIn, processes this data to generate highly personalized insights and guidance based on your unique profile and situation.

The best way to know if it works for you is to try it yourself. The Free plan never expires and needs no credit card. Use it as long as you like, and upgrade only once you know it's working for you.

No. Wisayo is proactive personal guidance for everyday decisions. If you're experiencing a mental health crisis, please reach out to a professional. Wisayo works alongside professional help, never instead of it.

Yes. When you cancel, your plan stays active through the end of your current billing period, then your account automatically switches to Free. Nothing gets deleted. No guilt screens. No locked data.

You shouldn't need one - and that's by design. The Free plan never expires and needs no credit card, so you can try Wisayo fully and upgrade only once you're sure. Billing is monthly, never annual, so you're never committed beyond a single month.

When you do subscribe, your payment covers full access for the whole billing period - whether you use every day of it or not - so we don't refund time remaining. If something went wrong on our end, reach out and we'll make it right.

Payments are processed by Dodo, our payment processor. See our Terms of Service for details.

Nothing. Your data is encrypted on your device - it was never ours to take. You're free to keep using Wisayo on the Free plan.

Yes. Add Key Persons whenever you want, up to your plan's limit. Need more? Upgrade anytime - and downgrade anytime too.

If you downgrade, your entire guidance history, saved insights, and data stay on your device. They're yours forever - you only lose access to the higher-tier features going forward. If you delete your account, your encrypted vault remains on your device until you delete it yourself.

This is what we're actually building. Our AI-driven, privacy-first architecture is patent-pending. Your data is encrypted and stored on your device - our servers can't read it. We don't train AI on your data. We don't run targeted ads. We don't store credit card details on our servers. Your privacy isn't a claim - it's the architecture.

Yes. You can use Wisayo on your phone, tablet, and laptop. The first device you log in with becomes your Active device, which can create new guidance and chats. All other devices are read-only. You can switch your Active device at any time, and everything stays synced across all your devices. Note: Free accounts can't switch devices and are limited to the original device the account was created on.

Wisayo UI currently speaks 10 languages: Arabic, English, French, German, Hebrew, Hindi, Italian, Portuguese, Russian, and Spanish. But the AI adviser responds in whatever language you chat with it.

Minimal. Everything is stored locally on your device, with no constant cloud syncing. You only use data when creating new guidance or chatting.

Tap the support button in the app or email us. A real human will answer within 24 hours.